Amazon expanded the company’s Counter pickup service ahead of the holiday season. Counter is a network of staffed pickup points that gives customers the option to pick up their Amazon packages in-store at a partner location. It’s a great option if you are worried about missing your delivery, or if you don’t want your package sitting on the porch while you are away. Amazon added thousands of more Amazon Hub Counter locations across the country, and recently started partnering with GNC, Health Mart, and Stage Stores. Delivery to a Counter location is available for the tens of millions of items sold on Amazon, and works with Same-Day, One-Day, Two-Day and Standard Shipping. The service is available to all Amazon customers at no extra cost.
“The response we’ve heard from our customers and partners after the launch of Counter earlier this year has been tremendous,” explains Patrick Supanc, Worldwide Director of Amazon Hub. “This new network of pickup points gives customers a pickup experience that is fast, flexible and convenient, and partners are thrilled with the strong engagement and additional foot traffic Counter is driving for their stores.”
Counter is part of the Amazon Hub network of secure, convenient pickup locations, which also includes thousands of Amazon Lockers nationwide. The company has been trialing Amazon Hub Counter with GNC, Health Mart, and Stage Stages for the last few months. You can find more information at amazon.com/counter.
“For six years, my pharmacy team has served our community and made sure our patients get the care they need,” said Laura Temple, RPh, pharmacist and owner of Laura’s Health Mart Pharmacy in Azle, Texas. “Amazon Hub Counter has given my current patients a new, convenient way to pick up their Amazon packages, and it’s also brought in new neighbors who have then been introduced to the meaningful care at my pharmacy. I’m delighted to offer Counter in my local store.”
Since its U.S. launch in June 2019, Amazon Hub Counter has brought in tens of thousands of Amazon customers to partner locations. Customers have ordered everything from kitchen utensils to power tools and even bags of dog food for delivery to a Counter location, with Thursday being the most popular day to pickup packages. An array of retailers, convenience stores, and small businesses have expressed interest in becoming a Counter partner and Amazon looks forward to continuing to expand this network.
After shopping on Amazon, customers proceed to checkout and select one of the Counter pickup points available in their zip code as their delivery location. As soon as their package arrives at the store, customers receive an e-mail notification with a unique barcode as well as a reminder of the address and the business hours of their selected store. At the store, customers provide the barcode to store staff, who scan it, retrieve the package, and hand it to the customer. Customers have 14 days to collect their package.
Subscribe to Daily Updates and never miss a headline.
Slanted sometimes uses affiliate links and may earn a commission if you purchase items through those links.