By now you have probably heard reports of Samsung Galaxy Note 7 phones overheating and bursting into flames, these reports are not to be taken lightly. The company itself is formally recalling all units in an effort to keep its customers safe. If you, or anyone you know, has a Samsung Galaxy Note 7 smartphones sold prior to September 15, 2016 then you should not be using it, and you should take part in the recall as quickly as possible.

The official Hazard states, “The lithium-ion battery in the Galaxy Note 7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers.” The company will replace or refund the device, depending on your carrier or other stipulations, and there are directions below that you can follow. The U.S. Consumer Product Safety Commission announced today, “Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016.” The agency added, “Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device.” Customers are urged to go samsung.com for more details.

You can also call Samsung toll-free at 844-365-6197 anytime. We have a few support contacts that you can contact as well, they are listed on the bottom.

The agency estimates that over 1 million phones are being recalled at this time.  The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note 7 is printed on the back of the phone.

At the time this article was written, Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

 

Carrier/Retailer

Phone

Web

AT&T

1-800-331-0500

http://www.att.com/esupport/

Best Buy

1-888-237-7289

http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994

Sprint

1-888-211-4727

http://newsroom.sprint.com/news-releases/

T-Mobile

1-844-275-9309

http://t-mo.co/Note7_Exchange

U.S. Cellular

1-888-944-9400

http://www.uscellular.com/about/

Verizon

1-800-922-0204

http://www.verizonwireless.com/smartphones/