Samsung explains Galaxy Note 7 exchange offers
If you haven’t gotten an email, text, or alert yet on your brand-new Galaxy Note 7 about a recall, you should pay attention. Samsung is recalling the phone, and the company is offering trades for the one you currently have. The company announced today the “immediate availability of the U.S. Product Exchange Program for Galaxy Note 7 owners,” which is already available to customers. This program was launched in response to the recent announcement regarding isolated battery cell issues with the Galaxy Note 7 device.
Samsung stated that there have been “only a small number of reported incidents,” but the company added that it is “taking great care to provide customers with the support they need”.
Samsung has identified the affected inventory and stopped sales and shipments of those devices, but if you already have one you will want to trade it in for a new one. For customers who have Galaxy Note 7 devices, Samsung will voluntarily replace their current device with a new one from today.
“Samsung is taking a proactive approach to address customer needs around the Note 7,” said Tim Baxter, President, Samsung Electronics America. “We are encouraging customers to exchange their Note 7 by taking advantage of our Product Exchange Program. The safety and satisfaction of our customers is Samsung’s top priority.”
The US Product Exchange Program will offer consumers the following choices – you can Exchange a current Galaxy Note device with a new Galaxy Note 7 (as early as next week), or you can exchange a current Galaxy Note 7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note 7 specific accessories with a refund of the price difference between devices.
As a gesture of appreciation, consumers will receive a $25 gift card or bill credit from select carrier retail outlets when choosing a Galaxy S7 family device or the Galaxy Note 7 within the exchange program. Samsung reminds customers that Galaxy Note 7 owners can contact or visit the retail outlet where they purchased their device or call 1-800-SAMSUNG to initiate a product exchange and to resolve any other questions or concerns.