Amazon often partners with UPS to delivery the millions of package it ships over the holiday season, but this year UPS failed to meet customer expectations and promises. This year a UPS bottleneck wrecked havoc across the country, causing packages to miss the holiday deadline.
Due to the error, Amazon is offering a $20 gift card to affected customers. In a report from Geekwire Amazon is also refunding shipping charges to those customers that were promised Christmas Day or earlier shipping dates.
Earlier today Amazon confirmed that a record 1 million customers signed up for its Prime membership in just one week going into the holidays. In a press-release sent out earlier today Amazon stated, “Amazon Prime membership continues to grow, and we now have tens of millions of members worldwide. They benefit from all-you-can-eat free two-day shipping on millions of eligible items and our members have a voracious appetite,” said Jeff Bezos, founder and CEO of Amazon.com. “We are extremely grateful to our customers around the world and wish everyone the very best for the coming year.”