Razer CEO comments on 90% off invalid codes, “customer comes first”
Earlier this month, a code for Razer Products gave customers 90% off all products throughout the store. That code was quickly confirmed as an invalid code used for testing purposes but only after thousands of orders were placed online.
The code gave UK customers 90% off anything in the store, “This coupon code was NOT authorized nor approved by Razer and was generated by a third party to test our shopping cart (and left in our system unknown to us till now)” stated Razer CEO Min-Liang Tan on his Facebook page in an open letter to fans.
According to the CEO “thousands of orders were placed in the space of a couple of hours” causing the website to shutdown while the staff tried to figure out what was going on. Tan stated, “While we have the option of cancelling the orders legally, we’ve always had a customer comes first policy at Razer and in respect of this incident, we have decided to honor the orders that were placed using the unauthorized code by Razer fans buying single products for their own use”.
This is an increadible show of good faith for Razer customers, as Tan mentions “it will likely cost us an insane amount of losses to make good on the orders which will really really hurt us as we’re still a small company – that much said, we want to do right by the community”.
If you ordered multiple units of one single product, Razer will honor one item at 90% off, a fair deal considering what has happened. Tan stated, “Our focus is on doing the right thing for our fans, the gamers and the community, not for resellers or users to profit from this. That’s not gaming, that’s not our deal”.
Razer said that it could take “weeks (and up to a few months in certain cases) to get all these orders processed and shipped” and Razer asks that customers “please bear with us”