EA and Maxis are still in a PR nightmare surrounding the troubled launch of ‘SimCity’. Both the publisher and the game’s developer are still focused on repairing all the server issues and have reached out to fans that have been troubled by the launch of the game.
In an olive-branch moment, EA and Maxis have decided to give out a free PC game to gamers that have been hit with the server outages and were unable to play. Lucy Bradshaw, the General Manager at Maxis Label wrote to fans stating:
“The good news is that SimCity is a solid hit in all major markets. The consensus among critics and players is that this is fundamentally a great game. But this SimCity is made to be played online, and if you can’t get a stable connection, you’re NOT having a good experience. So we’re not going to rest until we’ve fixed the remaining server issues.
And to get us back in your good graces, we’re going to offer you a free PC download game from the EA portfolio. On March 18, SimCity players who have activated their game will receive an email telling them how to redeem their free game”.
Bradshaw also stated, “we feel bad about what happened. We’re hoping you won’t stay mad and that we’ll be friends again when SimCity is running at 100 percent”. Although the servers for the game have been getting better, “some people are still experiencing response and stability problems”.
Bradshaw stated that the root cause of the issue was “a lot more people logged on than we expected” and that “more people played and played in ways we never saw in the beta”. The letter foes on to say that server capacity has been raised “120 percent” since launch. Also since launch, Bradshaw states that, “the number of disrupted experiences has dropped by roughly 80 percent”.